Monday at about 3:30 my mac died. I had been using the machine all day in class and was attempting to print a roll sheet for the tech class coming up. My machine froze. Odd, I thought but attempted to reboot. When trying to reboot only a gray screen would come up, upon trying again I got a flashing folder with a question mark. A quick google search yielded death of a hard drive. Great, I packed up the machine to take home, maybe toss out the window on the way.
At home, after a bit more intensive search there were some differing opinions and the suggestion to try and boot to the install disk. I tried this and guess what, it didn’t work. Not only did the mac not recognize the hard drive but did not recognize the disk either. AND I could not eject the dvd. Further googling I found that the manual eject doesn’t exist, but you can hold down the mouse button on boot and the dvd will eject itself (nice to know.)
I closed everything back up and emailed our grant person. I was told that my email would be forwarded and would be advised how to proceed. I received the machine about nine months ago, so the 1 year warranty should still be in effect.
Another colleague happened to email that I could check the warranty date on Apple’s site, so I did. Surprise, the warranty was “estimated to expire” in three days. I forwarded this to the proper authority and was told that it would be passed on.
I ended up rooting around in Apple’s support site and found that our warranty does provide one year of repairs, but we are only able to call Apple, now, for a fee of $49. I kept poking around their site and found that I was able to request a waiver and get permission to speak with tech. support without a fee if granted this waiver. I requested and said waiver was granted.
Once again I emailed my contact person and requested permission to speak with Apple (I didn’t want to step on any techno toes.)
The call to Apple was as pleasant as any tech support call I have ever made. The tech. guy was from the states (I didn’t ask, but am willing to bet) and very patient. We went through some trouble shooting steps and he determined that my mac had issues (duh!) He said when they received the machine the logic board would be replaced first, then the cable to the hard drive, and then the hard drive if necessary. He did warn me that if the hard drive was replaced all of my data would be gone. I mentioned that I had been using the time machine and was told that if my hard drive was replaced I could plug in the time machine drive and my machine would be restored to exactly like it was before death.
He also commented that I was “lucky” as to the timing of this because of the warranty expiration looming. I have to wonder what would have happened if I had not been told that I could check warranty expiration dates online and just waited on the tech. people involved in our district (and grant writer’s district.) I’m guessing I would have a pretty white doorstop given our financial straits.
Oh well, my machine is now gone. Hopefully in a couple of weeks it will return.